IT Management Services
Generally, IT service management constitutes a strategic approach employed in the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. Services management of IT strives to have in place the right personnel, processes and technology. The contents are central for any organization to make an impact in the market or industry. Different models come into play when delivering IT service management.
Identified frameworks include COBIT. The model is used widely by providers among them the Blue Fox Group. It has managed IT services Phoenix over time using this framework. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. Another use comes in implementing management practices. The frameworks has less requirements because it is published in IT governance Institute as well as Information Systems Audit. Its other bit covers Control Association.
The Microsoft Operations model is another type of accepted framework for IT service management. This models contains 23 teaching materials for use. No professional in IT can ignore the 23 manuals. The manuals cover creation, execution, cost effectiveness and efficient management services. IT service management considers these areas fundamental. MOF and Information Technology Infrastructure Library (ITIL) guidelines cover the entire life cycle of IT service management. The 23 training manual form the foundation with which Blue Fox Group continues to manage IT services in Phoenix. They are able to manage everything from conception of the idea through to replacement of retirement.
Six-Sigma model also applies in IT service management. Development of the model by Motorola was subsequent to Microsoft. It revolves around attaining high standards. It involves data collection, analysis. The high objectives need a high degree of evaluation to minimize defects in product and service delivery. One of the recognized models for IT service management is the ISO 2000 It is accepted universally as the basic standard highlighting standards for IT service management. It was developed by British Standards Institutions but accommodates other models, as well. The framework lends support to other modes including Microsoft.
The Open Group Architecture Framework is another form of frameworks. TOGAF deals with organizing and governing technology implementation. The main area of interest remains software technology. Since inventing TOGAF, the open group has continued to manage its technology content. It is an independent association in the technology industry. The last framework on the list of models that help in IT service management is the Information Technology Infrastructure Library (ITIL). No one disputes with the fact that, it serves the business world effectively. It is reasonable for those in the business world to align their business objectives with the type of technology that will help them attain their business targets. IT service management appreciates the ITIL v3 brand as the most common form of Information Technology Infrastructure Library (ITIL) framework.
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